Field Service Representative
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Posted by: Caterpillar, Inc. on Jul 21, 2021


Location:

Bandar Seri Begawan, 0

Job Description:

Career Area: Manufacturing & Supply Chain Job Description:
This position serves as a company technical and administrative representative and deals with customer service assignment including on-site preventive maintenance and inspection service work, call-out services and commissioning activities on Solar gas turbine packages. Under general direction, independently determines and develops approaches to solutions to customer requirements and problems.

The successful candidate will report directly to the Field Service Supervisor (FSS). Advanced knowledge of methods and experience in the maintenance of all Solar product lines is a must.
Understands and complies with Solar and customer HSSE policies and procedures. Ensure the work permit system is complied with. Ensure safe site and practices. Participates by attending or conducting general safety and toolbox safety meetings and completing all required safety training including CLMS training courses. Suggests safety improvements.
Act as company representative on accident investigations.
Ensure customer expectations are met or exceeded. Ensure all maintenance and commissioning activities are carried out in accordance with Solar Engineering specifications, recommendations and best practices. Provide feedback on problems encountered and how they were resolved.
Will be aware of procedures for identifying sources of information and technical advice but will be capable of independent reasoning and judgment. Maintain sufficient up-to-date product knowledge to allow repair and adjustment of mechanical, electrical, electronic and control components/process systems. Be capable of reading and using applicable drawings, ladder logic diagrams and technical manuals. Liaise with OEM's and outside resources on resolving problems.
Must be able to proactively recognize electrical/mechanical abnormalities, and potential safety problems and take appropriate action to prevent a serious safety hazard from developing and causing damage to equipment. Maintain sufficient records to allow reasonable technical and financial choices to be made based on fact. Advise Solar and customers on issues related to warranty, logistics, engineering, project management, parts inventory, technical training and Maintenance Management systems.
Ensure accurate communications and reporting between immediate Solar management and customer representatives. Submit accurate work activity reports and non-routine reports, if necessary.
Will demonstrate the ability to use sound technical judgment for the troubleshooting of complex technical problems. Will be capable of using advanced troubleshooting techniques to ensure that the root cause of problems is identified.
Work individually or with assigned FSR's on the preventive/corrective maintenance. Will be required to assist in a technical manner with the operations and maintenance crew in any area if the workload exceeds the number of personnel available.
Demonstrate capability for a multi-disciplined approach to rotating equipment and associated balance of plant, maintenance, repair, commissioning and trouble- shooting and be capable of working in a diverse team environment.

Utilize the Field Base Process and system to manage work orders. This includes performing pre-work by reviewing and updating site safety information, managing employee information, and availability. The Field Base application will also be used to record and report time, manage software and drawing changes, generate daily reports, review hardship data, and manage the task library.

Minimum Qualifications:

The qualified candidate will have served a recognized apprenticeship or equivalent period of training. Will possess a technical qualification e.g. Degree, HNC/ HND, ONC, C&G, Aviation Engineer's license, Marine Engineers Certificate and with 3-5 years' experience in a related industry
Higher experience/skill levels may balance lower academic qualifications, and vice versa.
Experience in an overseas/offshore environment is a requirement, also familiarity with rotating equipment and PLC systems. This experience may be either mechanical or Instrument/ Electrical and the qualified candidate must be capable of a cross-disciplined approach to the job.
The candidate should have a sound understanding of Gas Turbine theory process, gas compressor theory, large generators and operational practice including control system logic and driven equipment processes in general, both upstream and downstream.
The candidate must have the ability to program and perform troubleshooting on PLC systems.
The candidate must have a sound understanding of condition monitoring techniques including vibration analysis and reliability-centered maintenance (RCM). The candidate must be able to obtain and maintain an offshore medical and survival certificate and/or other training/certifications as required.
The candidate must be willing to travel extended hours to offshore job assignments either via boat or helicopter or combination of both boat and helicopter.
The candidate must be able to obtain and maintain a valid passport

Preferred Qualifications:

The qualified candidate will have served a recognized apprenticeship or equivalent period of training. Will possess a technical qualification e.g. Degree, HNC/ HND, ONC, C&G, Aviation Engineer's license, Marine Engineers Certificate and will have 5 years' experience in a related industry.
Minimum of Bachelor's degree in Mechanical / Electrical Engineering
Higher experience/skill levels may balance lower academic qualifications, and vice versa.
Experience in an overseas/offshore environment is essential, also familiarity with rotating equipment and PLC systems. This experience may be either mechanical or Instrument/ Electrical and the qualified candidate must be capable of a cross-disciplined approach to the job.
The incumbent will have a sound understanding of Gas Turbine theory process, gas compressor theory, large generators and operational practice including control system logic and driven equipment processes in general, both upstream and downstream.
The ability to program and perform troubleshooting on PLC systems is required.
The incumbent will have a sound understanding of condition monitoring techniques including vibration analysis and RCM. Where regionally required, the incumbent will obtain and maintain an offshore medical and survival certificate and/or other training/certifications as needed.
Willing to travel extended hours to offshore job assignments via boat
Willing to travel to international job assignments as required


Caterpillar is an Equal Opportunity Employer (EEO).

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Pay Rate:

Unspecified

HR. Website URL:

https://caterpillarcareers.ttcportals.com/search/jobs

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About Caterpillar

Since 1925, Caterpillar Inc. has been helping our customers build a better world – making sustainable progress possible and driving positive change on every continent. With 2019 sales and revenues of $53.8 billion, Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Services offered throughout the product life cycle, cutting-edge technology and decades of product expertise set Caterpillar apart, providing exceptional value to help our customers succeed. The company principally operates through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through its Financial Products segment. Caterpillar’s values – Integrity, Excellence, Teamwork, Commitment and Sustainability – set a foundation for behavior throughout the organization. This foundation, coupled with an environment that recognizes a strong work ethic, makes Caterpillar an ideal fit for individuals with a military background. Our customers are building the world’s infrastructure and couldn’t do it without team members focused on meeting customer needs, regardless of the obstacles. If you want to continue developing yourself and the world around you, consider joining a company that builds what matters. Please visit our military recruitment page www.caterpillar.com/military to learn more.

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